Effective Date: 18th September 2024

At Aerofoam Manufacturing (1969) Sdn. Bhd., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you submit a warranty claim through our website. By using our warranty submission form, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

When you submit a warranty claim, we may collect the following personal information:

  • Full Name
  • Email address
  • Phone number
  • Mailing address
  • Product information (including model, brand, and purchase date)
  • Proof of purchase (e.g., receipts, invoices)
  • Other details related to your product issue or claim

2. How We Use Your Information

We use the personal information you provide for the following purposes:

  • To process your warranty claim.
  • To verify product eligibility under warranty.
  • To contact you regarding the status of your warranty submission.
  • To provide technical support or customer service related to your warranty claim.
  • For record-keeping and internal purposes.

3. Sharing Your Information

We value your privacy and will never sell your personal information. However, we may share your information with:

  • Third-party service providers who assist us in processing warranty claims, repairing or replacing products, or providing customer support.
  • Government authorities or regulatory agencies, as required by law, to comply with legal obligations or enforce our rights.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include the use of encryption, secure storage systems, and strict access controls. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

5. Retention of Your Information

We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your warranty claim is processed, and no further actions are needed, we will securely dispose of your data.

6. Your Rights

You have the right to:

  • Access and review the personal information we hold about you.
  • Request corrections to your personal information.
  • Request the deletion of your personal information, subject to legal and contractual obligations.
  • Withdraw your consent for us to process your personal information.

To exercise these rights, please contact us at waikit.ji@aerofoam.com.my.

7. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance your experience and improve our services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Aerofoam Manufacturing (1969) Sdn. Bhd.
+(603) 3176 1611
e-info@aerofoam.com.my